Interview with Kathleen LaValle, President & CEO of CASA Dallas

Interview with Kathleen LaValle President & CEO of CASA Dallas

1. As a President & CEO working in child advocacy, how would you describe your role in advancing safer, more stable futures for children and families?

As the CEO of Dallas CASA (Court Appointed Special Advocates), my role is to advance the agency’s mission of protecting children, restoring childhood, and helping victims of child abuse and neglect reach their full potential. Working with an extraordinary board of directors and an exceptional, long-tenured staff, I help provide the strategic and operational support Dallas CASA needs to continue accepting 100% of court appointments to advocate for children in Dallas County child welfare cases.

2. What path led you from a legal career in commercial litigation and regulatory disputes to leadership in child advocacy and the CASA community?

I joined the Dallas CASA board in 2002 and chaired the board in 2006. I was drawn to a model that so effectively combines public (state agency and local courts), private (Dallas CASA), and personal (each volunteer child advocate) commitments. The idea that each child has a court-appointed advocate dedicated to their best interests is compelling, especially when you bring it down to the child-level experience of anticipating a Dallas CASA volunteer’s visit and feeling less alone and forgotten because of that connection.

I enjoyed three decades of practicing law, but this Act III in my career has been amazing. A fellow board member reached out when I applied to become the CEO in 2014, suggesting I had fallen and hit my head and wondering what I was going to do when I came back to consciousness and realized what I had done. I can happily report that I have regained consciousness and remain honored to serve as Dallas CASA’s CEO.

3. How has your litigation and regulatory background shaped the way you evaluate risk, accountability, and outcomes in child-welfare systems?

In the first months serving as Dallas CASA’s CEO, I introduced and implemented a 360-degree enterprise risk assessment. Two lasting impacts of that initiative were earlier awareness of and protection against cybersecurity risks and a stronger emphasis on child safety.

Partnering with Praesidium, Dallas CASA was able to provide training to every program and recruiting staff member on the risks of child predation, and we have followed up with ongoing trainings.

4. From your experience, what does the CASA model contribute to a child’s journey through the court and child-welfare process that other participants may not be positioned to provide?

As Dallas County struggles through the difficult transition to privatization, Dallas CASA’s role in supporting each child’s path to permanency has increased. A Dallas CASA volunteer frequently remains the most constant and consistent presence in the life of a child in foster care who is living with uncertainty and fear.

Dallas CASA volunteers form a caring connection with each child, reducing the risk that a child will feel lost or forgotten. While providing fact-based reports to the court about each child’s educational, therapeutic, and medical needs, Dallas CASA volunteers also encourage each child not to see themselves as “less than” or defined by their time in foster care.

5. When a child’s safety and long-term well-being are both at stake, how do effective advocates help decision-makers keep the child’s voice and needs at the center?

Helping to keep the child’s voice at center is particularly a focus in our permanency court hearing dockets where older children appear and have an opportunity to be heard.

6. What is one practical way a prospective CASA volunteer can prepare to build trust with a child while maintaining appropriate boundaries?

Showing up is the best way to build trust. For many of the children Dallas CASA serves, their advocate models what a reliable, “I show up when I say I will” adult looks like. Dallas CASA has volunteer policies and trainings focused on appropriate boundaries, as well as staff trainings on recognizing “red flag” behaviors that may signal a violation of those boundaries and a possible pattern of grooming.

7. What have you learned about the collaboration needed among CASA volunteers, attorneys, caseworkers, caregivers, and the courts to support a child effectively?

Beginning seven years ago, Dallas CASA began accepting 100% of court appointments to Dallas County child welfare cases. Serving the entire need has greatly increased Dallas CASA’s impact and strengthened its relationships with other stakeholders. Opening our training space to all organizations serving children and families has also enhanced Dallas CASA’s role as a thought leader in child welfare.

Dallas CASA has served in leadership roles as founding board members of the North Texas Foster Care Consortium, as members of the Dallas County Child Welfare Board, as the host of the annual Child Abuse Prevention and Awareness event, and in leadership of the North Texas Coalition Against Human Trafficking. In addition, Dallas CASA’s hosting of regular “judges update” sessions over many years has proved very effective.

8. For professionals outside the child-welfare field who want to make a meaningful difference, what skills from business, law, or other careers translate especially well to CASA advocacy?

Dallas CASA invites any interested individuals to register for one of our weekly virtual information sessions at dallascasa.org. No prior experience in social work or law is required or expected.

Dallas CASA provides extensive training and exceptional supervision so that interested individuals can become effective child advocates. We hear concerns from individuals who wonder if they have the skill set, and then realize they were born to fulfill this role.

If you don’t live or work in Dallas County, just Google your county name and CASA to check out local opportunities.

9. As President & CEO, what lesson from your work would you most want Texas Adoption Center readers to carry forward when supporting children and families involved in the child-welfare system?

The message I’d like to share with adoptive and foster parents and advocates for our children is to think of ourselves as carrying out a sacred mission as trustees of the safety of each child. I’m grateful to all of you who help protect children and restore childhood, while helping each child fulfill their full potential.

10. Thanks for sharing your knowledge and expertise. Is there anything else you’d like to add?

Dallas CASA urgently needs more volunteer child advocates. Anyone interested can register for a virtual information session at dallascasa.org. If you do not live or work in Dallas/Fort Worth, please Google CASA and your county name to connect with a local CASA program.

Adoption Agencies vs. Adoption Consultants: What Texas Families Should Know

Adoption Agencies vs Adoption Consultants

If you are hoping to adopt, or you are pregnant and considering placing your child for adoption, you will quickly run into two terms that sound similar but mean very different things: adoption agency and adoption consultant. One is a licensed, state-regulated organization that is legally allowed to place children.

The other is an unlicensed business that coaches hopeful adoptive parents. Understanding the difference protects your money, your legal standing, and, most importantly, the child at the center of the process. This guide explains what each one does, how each is regulated in Texas, and what to ask before you sign anything.

What an adoption agency is

An adoption agency, known in Texas law as a child-placing agency, is an organization licensed by the state to place children with adoptive families. In Texas, the Health and Human Services Commission regulates child-placing agencies through its Child Care Regulation division, an authority that transferred from the Department of Family and Protective Services in 2017.

Licensing is not a formality. Agencies must follow the state’s Minimum Standards for Child-Placing Agencies, a rulebook that spells out how adoption services must be delivered. Agencies must give birth parents preparation services that address “the legal and social implications of adoption” and “available options,” complete a pre-placement home screening that evaluates the prospective parents, their family, and their home environment, supervise the placement for at least six months, and run background checks on staff.

The person running the agency must hold a child-placing agency administrator license, which requires a graduate degree or a bachelor’s degree plus two years of relevant experience, a year of supervisory experience at a licensed agency, and a passing score on a state exam.

Most importantly, licensed agencies are one of only three parties legally allowed to place a child for adoption in Texas. Under Texas Family Code Section 162.025, only a child’s parent, the child’s legal guardian, or a licensed child-placing agency may place a child or serve as an intermediary between an expectant parent and a prospective adoptive parent. Doing so without that authority is a Class B misdemeanor.

What an adoption consultant is

An adoption consultant is an independent professional or company hired by hopeful adoptive parents to help them navigate the process. According to Open Adoption & Family Services, a licensed Oregon agency, consultants typically research agencies, help families build adoption profiles, connect them with attorneys, and offer emotional support. Their fees come on top of agency fees.

Consultants are not licensed, and no state agency inspects them. As the same source puts it, “There are no minimum standards for education, training, or professional qualifications.” Consultants also have no legal authority to place a child. Because of Section 162.025, consultants working with Texas families generally describe their role as education and coaching rather than matching, which keeps them outside the licensing system altogether.

That structure has a built-in imbalance. Consultants are hired and paid by adoptive parents, so they owe no formal duty to the expectant parent. Any options counseling, emotional support, or legal representation the expectant parent receives has to come from someone else, usually the agency or attorney that ultimately handles the placement.

Key differences at a glance

 

Licensed adoption agency

Adoption consultant

Legal authority to place a child in Texas

Yes, under Family Code 162.025

No

State license and inspections

Required by HHSC

None

Minimum standards for staff, records, and services

Yes, 26 TAC Chapter 749

None

Who they serve

Expectant parents, adoptive families, and the child

Adoptive families only

Counseling and options education for expectant parents

Required

Not provided

Home study and post-placement supervision

Provided or arranged

Referred elsewhere

Recourse if something goes wrong

State complaint and enforcement process

Contract terms only

The National Council For Adoption summarizes the gap plainly. Pursuing an adoption “directed by an unlicensed facilitator or consultant offers the least amount of supervision and protection,” because their “education, experience, record keeping, and policies are not regulated or evaluated to ensure their services are ethical, transparent, and in the best interests of children.”

The organization “strongly cautions” both prospective adoptive parents and expectant parents against working with anyone other than licensed adoption agencies or attorneys who specialize in adoption, and it advises families who do hire a consultant to do so under the supervision of a licensed child-placing agency.

Questions to ask before you choose

Whether you are an adoptive family or an expectant parent, a few direct questions will tell you who you are dealing with. Ask whether the organization is licensed as a child-placing agency, in which state, and under what license number. Ask who provides counseling and independent legal representation to the expectant parent, and who pays for it.

Ask what happens to fees if a match falls through, whether a home study and post-placement supervision are included, and what support continues after finalization. A licensed agency should be able to answer every one of these with a document, not a promise.

Where Texas Adoption Center fits

Texas Adoption Center is a nonprofit, licensed infant adoption agency serving expectant parents across Texas and working with adoptive families in almost every state. Expectant parents receive adoption specialist casework and emotional support, monthly living assistance, and an attorney for relinquishment counseling. Adoptive families receive home studies, matching, and post-placement supervision, along with ongoing post-adoption services. Because it operates under a state license, every part of that process is held to the standards described above.

If you are exploring adoption, start with a licensed agency. A consultant may add coaching on top of that relationship, but only a licensed child-placing agency can legally bring an expectant parent and an adoptive family together in Texas, and only a licensed agency answers to the state on behalf of everyone involved.

Texas Adoption Center can provide confidential support and help you understand the adoption process without requiring you to make a decision before you are ready.

Call Texas Adoption Center 24/7 at 512-893-7943, or text 361-461-3742. 

Whether you are considering parenting, adoption, or simply need help understanding what comes next, getting accurate medical information and compassionate support can help you make an informed decision.

Interview with Lauren Lafayette

Interview with Lauren Lafayette

Lauren, to start, could you introduce yourself and your role at The Giving Jean. Please share the heart behind your work serving birth parents in Texas for our Texas Adoption Center readers.

Hi! I’m Lauren Lafayette, one of the founders of The Giving Jean, along with my husband Travis.

Several years ago we worked with Texas Adoption Center as we grew our family through adoption. Along with the incredible joy of welcoming our daughter, the experience gave us new eyes into the world of birth parents. Our hearts were gripped with a desire to serve these brave individuals in a meaningful way.

Reading through the profiles and stories, it became clear that no two situations were the same, yet at the core of every decision is a profound, selfless love for their child. In a world with various options for unplanned pregnancies, these birth parents stand out to us as the unsung heroes. Taking this mission to heart, we eventually formalized it by starting The Giving Jean.

Our goal is to meet birth parents and families right where they are in life with meaningful, practical support — encouraging them and showing them they are seen, loved, and not alone. We do this through various giving campaigns throughout the year and during the holiday seasons by loving on, supporting, and serving birth parents beyond placement. We remind them that their sacrifice is honored and their choice is creating and growing families.

What path led you to your role in this space, and which pivotal experiences most shaped your philosophy on supporting birth families?

After adopting our daughter through Texas Adoption Center, we couldn’t forget the powerful stories of the birth mothers we read about during the process. Their courage and selfless love stayed with us long after placement.

That year at Christmas, we reached out to our adoption specialist and worked together to coordinated gifts for several local birth mothers who had placed their child for adoption around the holidays. Many were already parenting other children, so we overwhelmed them with practical love — everything from toilet paper and clothing to groceries and furniture. Our goal was simple, lighten their load and give them a meaningful stepping stone into the next season of life.

That experience changed everything. We knew we couldn’t stop with one Christmas — we had to do more. That’s how The Giving Jean was began.

What inspired you to create an organization that focuses on meeting each family’s unique needs rather than offering a one-size-fits-all approach?

We had gained a new realization that every birth mother’s story is completely unique. Through the profiles we read, we saw single women, career women, young mothers, and older mothers — each at very different stages of life with very different needs.

We set out to truly meet each birth mom where she was — whether that’s additional emotional support and counseling after placement, help with interview clothes for a young mom entering the workforce, or practical needs like a bed to sleep in or books and toys for the children she is parenting. Our desire is to offer personalized, meaningful support that truly makes a difference for each birth family.

Every family’s situation is different. How do you determine what support will have the greatest impact for each individual? Could you walk us through a recent (anonymized) giving plan—from first conversation to delivery—and what made it uniquely effective for that birth family?

We credit a lot of our success to strong agency partners like Texas Adoption Center for helping us make our giving truly personalized.
 
When we launch a seasonal campaign, we reach out to the agency with a brief description and invite their adoption specialists to identify birth mothers who would be especially blessed by the support. Because of the relationships we’ve built, the specialists naturally think of our mission throughout the year and let us know which moms might benefit most.
 
A recent example was our Mother’s Day flower delivery. We sent beautiful arrangements to birth mothers we had supported the previous Christmas, as well as several new moms the agency referred to us. The flowers served as a simple but meaningful reminder that they are being prayed for and thought of long after placement.
 
What made it effective was how personal and timely it felt — just a small gesture that brought smiles and encouragement during a holiday they may need it most.
 

Many women facing an unplanned pregnancy are overwhelmed by uncertainty. What would you want them to know about asking for help?

Asking for help during an unplanned pregnancy is one of the bravest things a woman can do. In that moment of humility and courage, she is choosing her child’s well-being above her own comfort and current circumstances — one of the most selfless acts of love a mother can make.

Placing a child for adoption is never easy. It carries a deep emotional and physical toll. But through that difficult choice, she is also creating and growing families in a beautiful way.

If I could speak directly to any birth mother reading this, I would tell her: You are not alone, and asking for help does not make you weak — it makes you strong. The love you have for your child is powerful, and it will always be part of one of the greatest love stories I get to tell my own daughter about her birth mom.

From food to furniture, what operational systems, vendor relationships, or community partnerships let you move essentials quickly and responsibly across Texas?

We rely on a mix of vendor relationships, online platforms, and local partners to move support quickly and responsibly across Texas (and beyond).

Our major campaigns and partners include:

Mother’s Day Flowers: We partner with 1-800-Flowers for beautiful deliveries no matter where the birth mother lives

Back(pack) to School: We fulfill each child’s exact school supply list (for the children the birth mothers are currently parenting) and send everything — including a new backpack — directly to their home. This is handled primarily through Amazon and Walmart for fast, reliable shipping.

ThanksGiving Jean: We team up with Omaha Steaks to deliver high-quality Thanksgiving meals that arrive right on time for the holiday.

Christmas Giving: We fulfill personalized wish lists using a variety of vendors including Walmart, Old Navy, H-E-B, and Wayfair. We also include H-E-B gift cards for grocery needs.

One of our favorite touches is including a beautiful Bible for each birth mom (with a Bible study from The Daily Grace Co.) and an age-appropriate Bible for the children in the home.

We are so blessed by these partnerships and look forward to growing them even more. We’ve been blown away by how generously vendors and companies are willing to help nonprofits when we simply ask.

How do you measure whether a birth family feels more secure and confident after receiving support—what indicators or stories tell you the approach is working?

We don’t use formal measurements or metrics to evaluate success. Instead, we rely on the organic and genuine thank yous we receive from the birth mothers themselves.

We kindly ask (if they’re comfortable) for photos and notes after receiving support. The smiles on their faces and the heartfelt messages they share are invaluable — often bringing tears to our eyes and reminding us of the real difference being made.

During our Christmas deliveries, we also do many in person with a team of volunteers. The tight hugs, tearful eyes, and expressions of joy — especially when moms see how happy their children are — tell us everything we need to know. Those authentic moments confirm that the support is helping them feel seen, loved, and a little less burdened.

Where do agencies like Texas Adoption Center fit into your model, and what’s one practical way caseworkers can collaborate with The Giving Jean to remove friction for birth parents?

Agencies like Texas Adoption Center are at the very heart of our model. They know the birth mothers personally and understand their unique situations, so they’re able to identify who would benefit most from each upcoming campaign.

Over time, as caseworkers become familiar with our mission, they also reach out to us directly for any out-of-cycle needs that arise. They help collect wish lists, coordinate delivery timing, and make in-person deliveries smoother.

Quite simply, the strong relationships we’ve built with agencies like Texas Adoption Center are the reason we’re able to connect meaningfully with birth mothers. We couldn’t do this work without them.

Looking ahead, what is your next big priority for strengthening support to birth families, and how can readers—donors, partners, or volunteers—plug in most meaningfully right now?

Our focus for the rest of this year is expanding our footprint and building greater recognition among adoptive families and anyone touched by adoption. We want others to come alongside us in this mission—supporting our events, helping us grow our internal team, and forming partnerships nationwide to provide effective, compassionate support to birth mothers.

Right now, the most meaningful way to support The Giving Jean right now is simple but powerful: Follow us, share us, and help spread the word. Tell birth mothers about The Giving Jean. Tell adoptive families about The Giving Jean. The more people who know our name and mission, the more birth mothers we can reach with the practical, emotional, and meaningful support they need. Every share, every conversation, and every introduction multiplies our ability to serve.

We’re grateful for every person who helps us make this ministry more visible and impactful.

Thanks for sharing your knowledge and expertise. Is there anything else you’d like to add?

We love sharing the story of how we came up with the name The Giving Jean…

After adopting we felt deeply compelled to pour love, support, and resources into birth moms — it became part of us, like a gene. That passion took on even deeper meaning when we realized the beautiful connection to our own family.

Our sweet daughter’s middle name is Jean — chosen by her birth mother, who picked it out of a hat in the hospital. That name became a precious reminder of the incredible gift we had received and the life-changing sacrifice one brave young woman made for our family.

So when it came time to name this ministry, “The Giving Jean” felt like the perfect fit — a joyful twist that honors our daughter’s birth mother while celebrating every birth mom who changes lives every single day through her courage and love.

We want to express our deepest gratitude to Texas Adoption Center for believing in our ministry and partnering with us to make it a reality.

Thank you for trusting us, for walking alongside birth moms, and for helping us support them with compassion and care — one brave mother at a time. Your partnership means so much and we are truly grateful to serve alongside you.

Interview with Susan Ramirez

Interview with Susan Ramirez

Susan, to start, could you introduce yourself in your role as a CEO in philanthropy and share the focus of your work supporting children, youth, and families in the foster care community?

My name is Susan Ramirez, and I am the Founder and CEO of Austin Angels. At Austin Angels, our mission is to walk alongside children, youth, and families in the foster care community by offering consistent support through intentional giving, relationship building, and mentorship. We do this through two relationship-based, data-driven programs: Love Box® and Dare to Dream®. 

Through the Love Box® program, we intentionally pair community members with families who are fostering. These dedicated volunteers show up on a monthly basis, wrapping the family in consistent support that is customized to their unique needs. When caregivers are empowered and equipped with this kind of support, healing and stability begin to take root for the children in their care. 

Our Dare to Dream® program provides one-on-one mentorship for youth and young adults in foster care, ages 11–22. An adult mentor is matched with a youth and walks alongside them, showing up twice monthly and guiding them through goal-setting and achieving developmental milestones. These milestones include things like opening a bank account, obtaining a driver’s license, creating a post-secondary plan, and casting vision for what’s possible. 

Through both of these programs, the power of relationships is changing the foster care experience. Children, youth, and families have someone who comes alongside them and says “I see you,” and “You belong.” Every child deserves to know they are seen, valued, and never walking alone. That’s the future we’re working toward every day.

What experiences and decisions shaped your path to becoming a philanthropic CEO, and how did they influence your approach to intentional giving, relationship building, and mentorship in foster care?

I founded Austin Angels in 2010 with no vision for becoming the CEO of a nonprofit. At the time, I was working in Corporate America and began Austin Angels as a monthly service project with a group of friends – and then everything changed with one story. 

Sixteen years ago, I sat in Judge John Hathaway’s classroom while attending a foster care and adoption conference with little understanding of the child welfare system. As he shared the story of two young boys who grew up in foster care, my heart broke open. Both endured immense trauma, yet when they turned 18, their once similar paths diverged; one was adopted and later founded a foster care and adoption agency. The other aged out of the system alone, and died by suicide.

It was at this point that Judge Hathaway said words I will never forget:
“Not everyone is called to foster, and not everyone is called to adopt, but anyone can play a role and make a difference in a child’s life.”

At that moment, I knew we could do better – that we had to do better. I realized the greatest need wasn’t simply more services. It was more people willing to consistently show up. So we turned our focus to the foster care community, and spent the next few years supporting caregivers and children experiencing foster care. 

In 2013, I was walking alongside a single foster mom who had six teenage boys in her home. Each month I’d come by to visit, bringing a big box filled to the brim with things like paper towels, toilet paper, snacks, laundry soap, and games. One day, Ms. Esther greeted me saying, “Here comes my love box!” And just like that, our program had a name. 

We continued to pilot the Love Box program, and saw incredible transformation taking place in the lives of these young boys. One of those boys, Ryan, had never had a birthday celebration. His 14th birthday was approaching, but instead of excitement and anticipation, he felt unsure and alone. I dropped off a surprise box for him filled with balloons, brownies, gifts, and a handwritten card. Ryan was so excited to get home from school that day, because it was the first time in his life that he was going to be celebrated on his birthday. 

Shortly after opening his birthday box he called to thank me. As they were saying goodbye, Ryan said “I love you!”, and I said “I love you too, Ryan!” Just minutes later, Ms. Esther called me back and said, “Susan, Ryan has been in my home for years and I’ve never heard him say I love you – please don’t let that be lost on you.” It’s one thing for a child to feel safe enough to receive love, but it’s even bigger for them to be able to give that love back. 

That conversation confirmed what we had been witnessing all along: consistent relationships have the power to restore hope in ways that resources alone never can. I could see that we had a program that was changing lives. After years of one foot in corporate and one foot in nonprofit, I made the decision to quit my comfortable career and go all in on Austin Angels full-time – and I haven’t looked back since. 

In practice, over 12–24 months, what does “consistent support” look like for a foster family in your programs?

When a volunteer is matched with a family or youth through our programs, they sign up for a year-to-year commitment, and we have found that volunteers will stay in our program for an average of 3.4 years – with many matches extending well beyond that. Support looks completely different family to family, youth to youth, but consistency remains key. We know that every family and every child’s needs are unique, and the support provided through our programs is intentionally tailored to meet those individual needs. 

Once a volunteer has been matched, they show up on a monthly basis for the family or youth who they walk alongside. In the Love Box program, support might look like babysitting, attending court with a caregiver, taking the kids to the park, bringing over dinner, dropping off household goods, providing transportation, or simply being a trusted presence – and often it is a combination of many of these things. 

In our Dare to Dream program, mentors meet with their mentees at least twice per month, customizing their time to reflect the youth’s interests and goals while they work together to identify and achieve developmental milestones. 

Through both programs, the ultimate goal is that deep, trusted relationships are built that extend well beyond the formal volunteer match. 

Consistent support is showing up, again and again, for the incredible kids and families we have the honor of walking alongside. Many people think support has to be extraordinary. In reality, it’s often the ordinary moments that become extraordinary for children who have experienced instability. A volunteer who consistently shows up month after month becomes someone a child or family can count on, and that has the power to transform lives. 

Building on that, from your strategic planning and business development lens, what single practice has most reliably turned episodic donations into multi-year, needs-aligned support for foster kids and caregivers?

Consistency is key, not just for the children and families in our programs, but with our partners and donors as well. We deeply believe in the power of relationships, and we’ve seen this to be transformative in our fundraising efforts. The majority of our multi-year donors are people who I have built deep relationships with. People rarely make long-term investments because of a compelling brochure or marketing campaign. They invest because they believe in the mission, trust the leadership, and can clearly see the difference their generosity is making.

Turning to partnerships in Texas, what collaboration model with an organization like Texas Adoption Center has helped you keep communication clear and trust strong among agencies, foster parents, mentors, and donors?

We believe that we are better together, and are constantly seeking opportunities to collaborate and partner with other organizations. Organizations like Texas Adoption Center play a critical role in supporting children and families, and when we each bring our unique strengths to the table, the foster care community is stronger because of it.

Partnerships allow us to increase awareness and expand our impact, ultimately resulting in more children and families supported. No one organization can meet every need of a child or family. Lasting impact happens when agencies, nonprofits, volunteers, and community partners work together. 

On mentorship, what is your proven approach to recruiting and training mentors who are trauma-informed and consistently present for youth in care or those aging out?

Before a volunteer has even submitted an application for our Dare to Dream program, we work to clearly set the expectations of the program so that they understand the commitment. Through the application process, we seek to understand their interests, skills, and goals for volunteering.

Once a volunteer is matched in our program, they attend a training hosted by our Case Managers that provides insight into not only our history, mission, and vision, but also covers the basics of the child welfare system, the effects of trauma, TBRI (Trust-Based Relational Intervention) principles, and volunteer expectations.

Several members of our Programs team are certified as TBRI Practitioners, with more to be trained over the next year. This allows us to better equip and empower our volunteers to provide trauma-informed care. We also offer an optional and free annual TBRI training for program volunteers to participate in.

We aren’t just preparing volunteers to mentor. We’re preparing them to understand needs and behavior through the lens of trauma so they can respond with empathy, curiosity, and compassion.

Looking at outcomes, what key indicator do you monitor to confirm that intentional giving and relationships are actually reducing stress for families and stabilizing placements for kids?

Relationships can feel difficult to measure, but we believe they should never be impossible to evaluate. Measuring outcomes ensures we aren’t simply creating meaningful experiences, but that we’re creating meaningful change.

Our outcomes are tracked through Customer First Measurement (CFM), a direct, person-centered feedback tool that tracks the real impact of our programs for youth, families, and volunteers. Continuous feedback through CFM allows us to improve our services and program delivery, ensuring we consistently meet the unique needs of every child and family. Of the eight KPIs that we are tracking, several allow us to see the ways in which our programs are creating lasting impact and improving long-term outcomes. These include:

  • Family Satisfaction Score: This score is measured by asking “Does this program meet your unique needs?”, with 94% of caregivers reporting yes. 
  • Foster Parent Retention: This is one of the most urgent challenges in the child welfare system. We know that 50% of foster homes will close within their first year, often due to caregivers feeling overwhelmed and undersupported. Through our Love Box program, 71% of caregivers report that the support they receive from our program has sustained them in continuing to foster. Every time we help a caregiver feel supported enough to keep their home open, another child is spared the trauma of experiencing yet another move.
  • Increased Sense of Normalcy, Emotional, and Social Well-Being: Children and youth experiencing foster care often miss out on the everyday moments that create a sense of normalcy, and approximately 80% of youth in foster care will face serious mental health challenges. In our Love Box program, 96% of Love Box caregivers report that our support has helped increase a sense of normalcy, emotional health, and social well-being for the children in their care. 
  • Placement Stability: In a system where instability is both common and harmful, the consistency created through our program stands in meaningful contrast. 64% of Love Box caregivers shared that our support directly helped prevent a placement disruption, giving more children the stability to stay rooted, keep relationships, and have the time needed to heal instead of starting over again.  

On the people side, how do you structure staff development and ongoing training to prevent burnout among mentors, volunteers, and casework partners while maintaining high-quality support?

We believe that the quality of support our volunteers, mentors, and community partners receive is directly connected to how well we invest in our own team. That’s why staff development is a priority at Austin Angels.

We provide an annual continuing education stipend that employees can use for books, courses, conferences, certifications, or other professional development opportunities that strengthen both their leadership and their expertise. We often say that continued education isn’t a nicety, it’s a necessity.

We also invest in specialized training, including Trust-Based Relational Intervention (TBRI), with several members of our Programs team certified as TBRI Practitioners and additional staff working toward certification. This equips our team to better understand the effects of trauma while providing guidance to the volunteers they support.

By continually investing in the growth of our staff, we ensure they are equipped to coach volunteers through challenges, celebrate successes, and provide consistent, high-quality support throughout each match. Our Programs team maintains regular touchpoints with volunteers and caregivers or youth, providing coaching, encouragement, and problem-solving along the way so no one feels like they’re navigating the work alone.

When our team is well-prepared and well-supported, our volunteers feel more confident, our partnerships grow stronger, and ultimately, children and families experience the kind of consistent relationships that create lasting change.

Finally, for readers across Texas who want to help, what is one practical first step they can take this month to start a sustainable giving or mentorship commitment with the foster care community?


For readers located in Central Texas, we would love the opportunity to connect directly with them and learn more about their goals for supporting the foster care community. Whether sharing their time, talent, or treasure, there are many meaningful ways for everyone to get involved and create lasting impact. We’d love to hear from you and host you for a tour at our new Community Center in Buda. You can contact us at: info@austinangels.com 

For those outside of Central Texas, we have three other Texas chapters through our National Angels network: Amarillo Angels, DFW Angels, and New Braunfels Angels. And for anyone who is located in an area of Texas where we do not yet have a chapter, we invite you to get involved by signing up for our email newsletter, following us on social media, or making a donation in support of the foster care community. You can learn more about getting involved at www.austinangels.com. 

We believe that not everyone is called to foster, and not everyone is called to adopt, but anyone can play a role and make a difference in a child’s life – and that’s exactly what you can do today by joining us. 

Thanks for sharing your knowledge and expertise. Is there anything else you’d like to add?

The statistics surrounding foster care can feel overwhelming, but we believe relationships are the solution. Every child deserves to be surrounded by caring, consistent relationships that help them experience belonging, find stability, and believe in what’s possible for their future.

Your yes to joining us in this work has the power to change lives, and it just might change yours too. If there’s one thing I hope readers take away, it’s that you don’t have to become a foster parent or adopt a child to make a meaningful difference. Lasting change begins when ordinary people choose to show up, consistently.